Focus on the details, achieve perfection.

Reus  |  Sales Manager

As an experienced after-sales expert, Reus  is good at solving complex problems quickly. He pays attention to details and ensures that every customer's needs are responded to in a timely manner.

With years of industry experience, Cassie has quickly become the technical expert in the after-sales team. His efficient, precise service and commitment to quality have earned him high praise from clients.

Cassie  |  Sales Manager

Service is not the end;

it’s the beginning of something new.

Choy not only has a solid technical background but also wins customers' trust with her warm and friendly attitude. She always approaches issues from the customer’s perspective, delivering the best solutions.

Reus  |  Sales Manager

Customer satisfaction is my greatest motivation.

Ada listens carefully to customers' needs and is known for her patience and meticulous service. Her goal is to make every customer feel supported and reassured no matter the situation.

Ada  |  Sales Manager

Sincerity first, professionalism always.

Taylor stands out for her excellent communication skills and teamwork. She has a talent for simplifying complex issues, ensuring customers understand each step of the solution process.

Taylor  |  Sales Manager

Communication builds trust, service creates value.

Eileen is renowned for his strong problem-solving skills and quick response times. He excels at resolving issues in the shortest time possible while providing lasting technical support to customers.

Eileen  |  Sales Manager

Act fast, solve precisely.

Precautions

To ensure that your warranty claim for JCAQUA products goes smoothly, please note the following situations that may lead to the rejection of the claim:

 

 • Damage caused by improper handling, repackaging or transportation.

 • Damage caused by misuse, abuse or failure to use the device in accordance with the operating methods specified in the user manual.

 • Damage caused by failure to install in accordance with the installation requirements specified in the user manual.

 • Damage caused by unauthorized product modification or failure to use original replacement parts.

 • Damage caused by neglect or failure to follow the maintenance requirements specified in the user manual.

 • Damage caused by failure to maintain water chemistry in accordance with industry standards for a long time.

 • Damage caused by water freezing inside the product.

 • Damage caused by accidental damage, fire, natural disasters or other circumstances beyond the control of JCAQUA.

 

Please follow the above regulations to ensure that your warranty claim goes smoothly. If you have any questions, please feel free to contact our after-sales service team.

Service Request Form

Who do you need after-sales service? *

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