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-
Home
-
Pool
-
Heat Pump
-
Bathtub
-
Sauna
-
All Products
- Pool
- Led Light
- Water pump
- Air Blower
- Disinfection System
- Ladders & Handrails
- Heat Hump
- Cool and Heating
- FULL DC INVERTER
- Ice bath chiller
- Dehumidifier
- Bathtub
- Luminous bathtub
- Sauna
- Sauna room
- Stream room
- Sauna accessories
- Sauna heater
- Other products
- Water Treatment
- Water Park
- Fountain Product
- Boat
-
Resource
- Solution
- Product Manual
- After-sales center
- FAQ
-
JCAQUA
- About Jcaqua
- Our Strategy
- Service objects
- Our Culture
- Project Case
- JCAQUA Blog
- Swimming Pool
- Heat Pump
- Bathtub
- Sauna
- Pro tips and advice
- Pool Advice
- Heat Pump Advice
- Bathtub Advice
- Sauna Advice
- Distribution
- Philippines
- Middle East
- Southeast Asia
- Europe
- Manufacturing and R&D
-
Contact
Our after-sales service team provides professional and personalized support and solutions to ensure that your products remain in top condition throughout their use. If you encounter any issues during use, please fill out the service request form immediately, and we will resolve the problem as quickly as possible.
JCAQUA After-sales Service Center
Precautions
To ensure that your warranty claim for JCAQUA products goes smoothly, please note the following situations that may lead to the rejection of the claim:
• Damage caused by improper handling, repackaging or transportation.
• Damage caused by misuse, abuse or failure to use the device in accordance with the operating methods specified in the user manual.
• Damage caused by failure to install in accordance with the installation requirements specified in the user manual.
• Damage caused by unauthorized product modification or failure to use original replacement parts.
• Damage caused by neglect or failure to follow the maintenance requirements specified in the user manual.
• Damage caused by failure to maintain water chemistry in accordance with industry standards for a long time.
• Damage caused by water freezing inside the product.
• Damage caused by accidental damage, fire, natural disasters or other circumstances beyond the control of JCAQUA.
Please follow the above regulations to ensure that your warranty claim goes smoothly. If you have any questions, please feel free to contact our after-sales service team.
Service Request Form
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